![]() So what is that all about? The next morning we go to get our free breakfast and was told we were not suppose to have the vouchers that that staff doesn't work the front desk he only suppose to work the bistro. Come to find out the hotel and restaurant share liquor license and customers can bring drinks from the restaurant to the hotel and vice versa. ![]() Few minutes later the manager comes over and says their liquor license is very strict and we had to leave the restaurant and drink our wine in the lobby. The hostess asked if it came from the hotel we told her yes and she said ok and sat us. We informed her we would like a table we all had glasses of wine which was complimentary from the hotel. Once again assuming we didn't have money. Instead of her telling us the specials she said they have a bar menu and we can sit it at the bar and have a burger. It took the hostess about ten minutes to come talk to us and then she asked if we were eating there we told her we were still deciding we just wanted to see what was on the menu. We decided to check out the restaurant downstairs called the Hyde Park. Our room was equipped with a motion sensor that controls the heat so if you do continuously move the room will cool down and get cold. ![]() When we got to our floor which was on the fourth floor it was absolutely freezing in the hallway. One of my friends said something about the treatment so far and the staff offered us free breakfast and free drink voucher. The worst customer service ever, and even though there are many blacks employed they have been trained to discriminate against other black patrons. We were very surprised seeing this hotel was suppose to have good reviews, but this is not true. He then proceeded checking in another friend with my group and double charged her credit card because instead of paying attention to the transaction he was already doing, he would stop each time more customers would come in and tell my friend please wait so he can take care of them. Every group that checked in after us was never told the rules of the hotel nor were they told about the restaurant's prices or dress code. Not to mention we have money, but for some reason he assumed we didn't. We could not understand why he felt the need to tell us all this seeing we were all 40 years and older. The attendant at the desk who was also African American began giving us a run down of all these rules about partying, making noise and that the restaurant in the hotel was five star and the menu starts at $50 and requires a dress code. From the time we walked in we were racially profiled. Some friends and I visited this hotel to celebrate a birthday. I can hardly wait to go back to Cleveland and stay at this place! More Show less The hotel also offers their own in-house restaurant and room service. The icing on the cake is the Hyde Park steakhouse attached to the hotel which was Downtown Chicago steakhouse quality. The front desk team, mainly Tom, were extremely helpful and made the stay very pleasant. Simple and beautifully done, 5 star accommodations for the same price as the bland chains and their "one room" suites. This place is over-the-top in quality fixtures and furnishing with two full bathrooms with quartz countertops, two large flat screen TVs, contemporary furnishings, awesome art and stylish area rugs on a faux hardwood floor. One, Hotel Indigo, appeared to be newly renovated and a new name to the area so I booked it. When booking for the most recent trip I was specifically looking for a suite with a separate bedroom and only found two offerings. We come out to the East Cleveland suburbs on occasion to visit friends and relatives and usually stay at any number of bland chains that claim to be "suite" hotels but are not anything close to it.
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